Your Privacy is Our Priority

Jitbuz Privacy Policy — Our Commitment to Protecting Your Information

At Jitbuz, your information is treated as a sacred trust. We are fully transparent about what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

How We Protect Your Information

A quick look at the key pillars of Jitbuz's Privacy Policy.

SSL Encryption

All your data is protected with 256-bit SSL encryption. From deposits to personal details, every data transfer is fully encrypted.

No Sale of Data

Jitbuz never sells your personal information to third parties. Your data is used solely to improve our services.

KYC Protection

Documents collected for identity verification are stored on secure servers and are not used for any purpose other than verification.

Secure Data Storage

Our servers adhere to international security standards. Regular security audits and penetration testing are conducted.

Cookie Controls

We are transparent about which cookies we use and why. You can disable non-essential cookies at any time.

Right to Erasure

You may request deletion of your personal information at any time. We are obligated to comply unless a legal requirement prevents us from doing so.

Our commitment: Jitbuz takes your privacy seriously. This policy was written to keep you informed — not to create legal traps.

1 Introduction

Jitbuz is a trusted online gaming and Sports Betting platform in Bangladesh. Our mission goes beyond entertainment — protecting every user's personal information is a core part of what we do.

This Privacy Policy describes in detail what information Jitbuz collects, how it is used, who it is shared with, and how it is kept secure. It is consistent with international data protection regulations.

By using the Jitbuz platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us.

This Privacy Policy should be read alongside the Jitbuz Terms and Conditions. Together, both documents define the complete legal relationship between you and Jitbuz.

2 What Information We Collect

Jitbuz collects different types of information in different situations. The types of data we collect and their sources are detailed below:

Type of Data Example When It Is Collected
Identifying Information Name, date of birth, gender At Registration
Contact Information Phone number, email address During Registration & Verification
Identity Verification (KYC) NID, passport, driving license Withdrawal and verification period
Financial information Mobile Banking/Nagad number, transaction history During Deposits & Withdrawals
Device Information IP address, browser, OS Automatically on Every Visit
Gaming Activity Bet history, game preferences While Using the Platform
Cookies & Tracking Session cookies, preference cookies While Browsing the Website

We collect only the information that is necessary. Requesting excessive or irrelevant data is against Jitbuz policy.

3 Purpose of Data Use

Jitbuz uses your information only for the specific purposes listed below. Your data is never used beyond these purposes:

  • Account management: To ensure secure registration, login, and account protection.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To handle your questions, complaints, and support requests.
  • Security Monitoring: To detect suspicious activity and prevent fraud.
  • Service Improvement: To analyze user experience and improve the platform.
  • Legal obligation: To meet regulatory and compliance requirements.
  • Relevant Offers: To send you promotions and bonus offers tailored to your preferences (you can opt out at any time).

Important: Jitbuz never sells your information to advertising companies or sends you irrelevant spam.

4 Data Sharing Policy

Jitbuz does not share your personal information with anyone except in the following limited circumstances:

  • Payment Providers: To process transactions via Mobile Banking, Nagad, Rocket, or bank. Only the necessary information is shared.
  • KYC verification agencies: With approved third-party identity verification providers who adhere to the same privacy standards.
  • Law enforcement agencies: Data may be disclosed to relevant authorities upon receipt of a lawful order under the laws of Bangladesh.
  • Business Transfer: If Jitbuz merges with or is acquired by another company, you will be notified before any transfer of your data takes place.

All third parties with whom data is shared are contractually bound to meet Jitbuz's privacy standards. Any misuse of data will expose them to legal liability.

5 Cookie Policy

The Jitbuz website uses cookies to enhance your browsing experience. We use the following types of cookies:

  • Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your language preference and game settings.
  • Analytics Cookies: To understand how long you spend on each page and which games you enjoy most.
  • Marketing Cookies: To show you promotions based on your preferences. You can turn these off at any time through your browser settings.

Most browsers offer options to control cookies. Disabling cookies may cause some features on Jitbuz to not work properly.

6 Data Retention Period

Jitbuz retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations:

  • Account information: For the full duration of account activity and 5 years after closure.
  • Transaction Records: Up to 7 years where legally required.
  • KYC documents: 5 years after verification (as required by law).
  • Customer Support Records: 2 years after issue resolution.
  • Marketing Data: Removed immediately upon unsubscription.

Once the applicable retention period expires, Jitbuz automatically deletes or anonymizes your data securely.

7 Your Rights

As a Jitbuz user, you have the following rights over your own information:

Right to Access Your Data

You may request access at any time to see what information we hold about you.

Right to Rectification

To correct inaccurate or incomplete information, please contact the support team.

Right to Delete Your Data

You may request deletion of all your data where there is no legal obligation to retain it.

Right to Restrict Processing

You may request that we limit or stop processing your data for specific purposes.

Data Portability

You may request an export of your data in a structured format.

Right to object

You may object to marketing communications or the processing of certain information.

To exercise any of these rights, please contact our support team. We will respond within 30 business days.

8 Child Protection

Jitbuz is strictly for adults (18+). We do not collect or process information from anyone under the age of 18.

If we become aware that personal data of a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

For parents: If you suspect your child has accessed Jitbuz, please contact our support team immediately. We will take prompt action.

9 Security Measures

Jitbuz uses industry-leading security technology to protect your information:

  • 256-bit SSL Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall Protection: Advanced firewall protection to prevent unauthorized access.
  • Regular Security Audits: Periodic audits conducted by independent security experts.
  • Data Center Security: 24/7 monitoring and physical security measures.
  • Employee Training: Jitbuz staff receive regular training on data protection.

That said, no system is 100% impenetrable. In the event of a security breach, we will notify affected users as quickly as possible and take all necessary action.

10 Third-Party Services & Links

The Jitbuz platform may integrate certain third-party services, such as payment gateways or game providers. These third parties maintain their own privacy policies.

  • Jitbuz is not responsible for the privacy practices of these third-party services.
  • We recommend reading the privacy policy of each of these services before using them.
  • Jitbuz works only with trusted and verified third-party service providers.

Every third party that partners with Jitbuz is contractually required to comply with our data protection standards.

11 Changes to the Privacy Policy

Jitbuz may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following methods:

  • A notification will be sent to your registered email address.
  • A popup notice will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree, please contact our support team to close your account.

12 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact our Data Protection team:

  • Email: [email protected]
  • Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (BST)
  • Response Time: Typically within 24–48 hours

We are committed to providing a written response within 30 business days of receiving a privacy-related complaint.

Your Rights at a Glance

At Jitbuz, you have full control over your data.

Right to Access
Right to Rectification
Right to Erasure
Right to Protection
Right to Portability
Right to object

Play Safe, Win with Confidence

Your privacy and security are always protected at Jitbuz. Join today and enjoy with complete peace of mind.

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